Christmas Kingdom Shipping and Returns Info

Orders are generally dispatched within 72 hours from time of placement, the time it takes items to be delivered can vary  depending on the shipping location. We can not guarantee shipping times. If you require product urgently please contact us by email prior to finalising your order.

Shipping rates are determined by size and weight of products. We only charge you what the couriers charge us.

Prior to dispatching your order, extra care is taken to wrap and protect your items. However, on rare occasion breakages may occur through the delivery process. This is outside our control and as such Christmas Kingdom will not be liable for damage caused through shipment and postage. There is provision for insurance to be selected as part of shipping prior to you finalising your order.

We do not refund for change of mind purchases.

We will only accept returns that are sent to our warehouse accompanied by your original transaction receipt. Returns will not be accepted at any of our stores under any circumstances.

In the event of faulty products you must contact us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.

Once you contact us we will supply you with an official Christmas Kingdom authorisation number as well as the appropriate delivery returns address. The authorisation number can be obtained by contacting us by email: info@christmaskingdom.com.au

The cost of freight associated with the return may be your responsibility.